I’ve long viewed incidents as one of an organization’s very best tools for measuring everything from cybersecurity effectiveness, to overall operational maturity. Unsurprisingly, I’d also recommend using incidents to define and understand security outcomes (i.e., whether your costly security-related investments are getting the job done).
Here are three relatively simply incident-centric cybersecurity outcomes to consider:
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The one security outcome to rule them all is the material cybersecurity incident. Although this term was popularized by the U.S. Securities and Exchange Commission, every organization—regulated or not—defines “materiality” for itself. This creates a neat, tidy, binary condition: either you have had a material cybersecurity incident or you have not.
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Beyond material incidents, incidents at-large can be categorized using organization-specific definitions or common severity, or SEV levels (e.g., SEV-1 being most severe, and SEV-2+ being increasingly less so). Using a standard SEV model, some SEV-1 incidents will be material, and all material incidents will be classified as SEV-1.
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A third outcome is cost per incident, which encompasses the expenses of technical controls, personnel, and external partners. Typically, lower-severity incidents incur lower costs, while costs rise exponentially with severity.
It’ll be easiest to implement these starting with the first: define what would constitute a material cybersecurity incident for your organization. Don’t overthink it. If it prevents you from making money, serving your customers, or both then that may be a good enough start. Once you’ve defined that and believe you’d know materiality when you see it, move on to defining incident severity level and performing basic incident management, and then evolve your incident management process to include cost.
